Job Overview
OVERALL SCOPE OF THE ORGANISATION
Our client is incorporated to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems. They provide personalized SCM/Logistics solutions aligned with the varying needs of companies based on its own integrated Supply Chain & Logistics solution. Depending on the customers’ needs, various solution combinations are offered which ensures a steady information exchange among the solutions and connections within the systems.
Returns Responsibilities
· Daily open RA report including age and status of each RA
· Reconciliation of reports from 3PL and identification of any abnormalities/discrepancies
· Reviewing and taking action on aged cases and errors
· Liaising with 3PL to execute/fast track collection/delivery/exchange
· Communicating with internal departments for failed cases (eg store can’t locate unit) as well as escalations from retailers/customers
· Proactive action before RA gets aged or escalated
· Monitoring of all returns until Good Received (GR’d) in warehouse
· Process review/improvement to reduce RA lead time from creation till closure
· Supporting management with preparing reports
· Managing escalation calls when required
Skills and Experience
- Experience in return/reverse logistics (not required but desired)
- Exceptional organizational and time management skills.
- Excellent attention to detail
- Ability to work unsupervised
- Proficient in the use of Microsoft suite
- Ability to work autonomously, set priorities, and work to deadlines
- Work harmoniously and collaboratively as part of a team
- Analytical, problem solving, and decision-making skills
To apply, please submit your cover letter and resume to info@dhrs.com.au
Unsuccessful applicants will not be responded.
Job Type: Full-time
Work Authorisation:
- Australia (Required)